The Customer Service Elite
Through innovations in technology, employee training, and customer-centered strategies, these service leaders don't just meet
customer needs but anticipate and exceed them.
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Click column heading once to reorder from highest to lowest. Click twice to reorder from lowest to highest.
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| 23 | T-MOBILE | Wireless | C | C | 850.7 | 36% | | 8 | UPS | Shipping | A | B+ | 931.5 | 40% | | 10 | STARBUCKS | Restaurant | B+ | B+ | 920.3 | 45% | | 18 | APPLE | Electronics | C- | B+ | 875.4 | 58% | | 19 | PUBLIX SUPER MARKETS | Supermarkets | A- | B+ | 872.1 | 60% | | 14 | WASHINGTON MUTUAL | Banking | B | B- | 895.3 | 34% | | 13 | SOUTHWEST AIRLINES | Airlines | B | B | 901.1 | 50% | | 20 | HERTZ | Rental Car | B+ | B | 864.8 | 40% | | 21 | FEDEX | Shipping | B+ | B | 857.5 | 43% | | 7 | LEXUS | Automotive | A+ | A+ | 932.5 | 55% | | 11 | THE RITZ-CARLTON | Hotels | A+ | A+ | 911.4 | 56% | | 12 | AMICA INSURANCE | Insurance | A+ | A+ | 909.3 | 66% | | 1 | USAA | Insurance | A+ | A+ | 992.6 | 79% | | 2 | FOUR SEASONS HOTELS AND RESORTS | Hotels | A+ | A+ | 991.3 | 60% | | 3 | CADILLAC | Automotive | A+ | A+ | 985.4 | 51% | | 24 | BUICK | Automotive | A+ | A+ | 827.8 | 46% | | 25 | LINCOLN | Automotive | A+ | A+ | 827.3 | 47% | | 17 | PORSCHE | Automotive | A+ | A+ | 880.2 | 55% | | 4 | NORDSTROM | Retail | A | A- | 947.1 | 57% | | 9 | ENTERPRISE RENT-A-CAR | Rental Car | A- | A- | 926.8 | 44% | | 15 | CABELA'S | Retail | A- | A- | 888.4 | 66% | | 16 | RAYMOND JAMES FINANCIAL | Broker | B+ | A | 887.4 | 48% | | 22 | JW MARRIOTT HOTELS & RESORTS | Hotel | A+ | A | 854.0 | 51% | | 5 | WEGMANS FOOD MARKETS | Supermarkets | A- | A | 938.9 | 60% | | 6 | EDWARD JONES | Broker | A- | A | 938.2 | 58% |
* The Service Index is composed of a weighting of J.D. Power's scores for "people" and "process," plus a bonus score for industry leaders. Thus, some companies with middling grades may have high service index scores because they rank first in their industries. For a full explanation of our methodology
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